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Terms & Conditions

When you submit your order you agree to be legally bound by these Terms and Conditions which shall take effect on every use you make of our services. If you do not agree to be legally bound by all the following Terms and Conditions please do not place an order at Mabuhay Miniature Painting Service.

Mabuhay Miniature Painting Service may change these Terms and Conditions at any time by posting changes online. Please review these Terms and Conditions every time you place an order to ensure you are aware of any changes. Your continued use of and/or our services after changes are posted means you agree to be legally bound by these Terms and Conditions as updated and/or amended.


We always require payment in full and up front  We will not assemble, paint or ship your order or commission before we have received payment.  We do not accept payments in installments or payments trough any other means or ways than the ones stated on this website.


You have the right to send back figures you have bought from us if you are not fully satisfied with the quality of their paint job, but always contact us first. We want you to be happy with our work so we will always look for a satisfactory solution together with you.  When you insist that sending the figures back is the only solution to make you happy then we will pay you back the sales price of said figures (but not the shipping costs), upon receipt of the figures, if the following conditions are met:

    The merchandise has to be sent back within 30 days from our original shipment date. Shipment back to us is at your expense.

    The merchandise must be returned in its original condition and packaging.  If we receive damaged, used or altered figures then the warranty does not apply and we will return them to you after you have paid us for the cost of shipping them back to you.   

Cancellation / Finality of Orders and Commissions:

All paid for orders, be it for Ready Painted Units or for a scratch building commission are final. We can and will not refund unless we have made a mistake ourselves.  


Our timetables are always estimates, possible delays do not give you the right to any compensation whatsoever.

Packing, Postage & Shipping:

Your figures and scratch built models will be packed and sent to you in the safest and best way possible. Since we take great care in packing the merchandise that we ship, we cannot accept responsibility for any damage caused during transit, unless it was clearly our fault due to faulty packaging.   

We always send by registered PhilPost Airmail and obtain proof of shipment and receipt; however, please understand that ALL post office shipments are at your risk. We cannot be held responsible for parcels lost in shipment. We will of course do our utmost best to locate a missing parcel for you but we can and will not automatically compensate you for it or replace it.   

You can ask us to use a courier to ship your order. In this case the courier service is responsible for your parcel and will compensate you should something go wrong IF you have bought insurance from them. Couriers are of course more expensive than the Post Office and they ALWAYS present your parcel to customs so there are ALWAYS import taxes to pay when using a courier.

Shipping from the Philippines to most destinations takes about 1 to 6 weeks, but please allow up to 12 weeks before you report your parcel as missing as we have found that some of the destination postal services have much, much slower delivery times than others.  Delays do not open a right to any compensation whatsoever as we are not responsible for the slowness of the postal system.


Philippine Post does only offer insurance to a very short list of countries so if you want insurance we have, at this time, no other option than to send your parcel insured by the courier.

Customs and Import duties:

These are always at your expense. Please inform yourself about your country's customs and import duties rules and regulations before you send us an order. We refuse to make false statements on customs forms. If your order exceeds the import taxes threshold of your country then please consider splitting your order into two or more orders but do not ask us to make false statements.


We reserve the right to make changes to our web site prices, offers, deals and these conditions without any notice being given. We also reserve the right to use photos of your finished products for promotional purposes.